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Frequently

Asked Questions

Is there a pick up service?

Unfortunately, we don’t have a pickup service at this time.

We would be happy to help arrange directions or a taxi for you. However, This is best done through your hotel concierge desk for logistical reasons!

Simply provide the following information:

  • Tours start at the Korean tourism org. building/HiKr building (at Cheongyecheon river, in Jung-gu, Seoul) 
  • Address in Korean: 한국관광공사 서울센터, 서울특별시 중구 다동 10
What food/drink is provided?

Ebike tours: We provide one bottle of mineral water. Snacks are selected by the customer at the market.

Seoul Tram: You will have a selection of soft drinks and coffee. Local snacks will vary but here will be something for everyone.

  • Please inform your guide of any food restrictions you may have
  • Please refer to specific tour details pages because the things provided are different for each tour.
What kind of tours do you do?

We offer a variety of tours.

▪️For leisurely city tours that see the most, I recommend an E-bike tour.

  1. Morning E- bike tour easy
  2. Morning E-bike tour advanced
  3. Namsan Evening E-bike tour

▪️If you can’t ride a bicycle or travel with your family or children, I recommend these tours below.

  1. Vip pedicap tour
    (max 2 people, available with morning tour)
  2. Seoul tram
    (It is a 15-eater bicycle with a driver. You can ride it even if you can’t ride a bicycle.

▪️If you are looking for a multi-day tour or a road/mountain bike challenge please contact us, we can help!

What is the difference between an Easy and Advance ebike tour?

ADVANCED: E-bike tours that go up a mountain are in the “Advanced” category. This is due mainly to the decent. We will pick up speed on the decent and this can be dangerous for those less confident on a bike.

 

EASY: E-bike tours with no hills decent are classed as “easy”.

Where do we meet for the tour?
  • Unless you are informed otherwise tours start at the Korean tourism org. building/HiKr building at Cheongyecheon river, in Jung-gu, Seoul
  • The address in Korean: 한국관광공사 서울센터, 서울특별시 중구 다동 10
  • in English:
    Korea Tourism Organisation, 10 Da-dong, Jung-gu, Seoul, South Korea
  • Nearest Stations: Jonggak Stn line 1 and Eulgiro-1-ga Station line 2
– Directions from Jonggak stn: Exit the station at exit #5. Walk straight ahead (60m) and cross over the River. After crossing turn right. You should see  Korea Tourism Building, also known as HiKr building. Your guide will be on the plaza infront of the HiKr building.
***Tip: across the river you will see a KFC
 
– Directions from Eulgiro-1-ga Station line 2: Exit the stn at exit #2. Walk straight (100m) the river. Turn left at the river. You should see the Korea Tourism Building, also known as HiKr building.
Your guide will be on the plaza infront of the HiKr building.
***Tip: across the river you will see a KFC
  • No guide? Call 010 3344-6967 or visit our office on the 8th floor rm 819 of the HiKr building ( Say “weride office” to the desk clerk on the ground floor)
  • Lost?? Look around! The HiKR building has large LED screen on the ground floor, opposite is a KFC, next door is a cafe called Twosome place.  Call me 010 3344-6967.

 

What if I can't find the start or I cant see my guide?
  • Ask a korean! Generally people are very friendly and helpful. Just ask for help. The address in Korean is 한국관광공사 서울센터, 서울특별시 중구 다동 10 and you can call me on +82 (0)10-3344-6967
  • Can’t see your guide? Call 010 3344-6967 or visit our office on the 8th floor rm 819 of the HiKr building ( Say “weride office” to the desk clerk on the ground floor)
  • Lost?? Look around! The HiKR building has large LED screen on the ground floor, opposite is a KFC, next door is a cafe called Twosome place.  Call me 010 3344-6967.
     
Do you have accident insurance?

Yes we do. You are covered! Up to 1mil USD in damages.

It is the law to wear a helmet in Korea so for full coverage please keep it on when riding.

What can I do after the tour?

You are welcome to come to our office or the tourist information center on the 5th floor. We will gladly help you decide where to go next and where you can get some good food too!

Also check out the HIkR building floors 2-5. There are lots of fun photo stages/booths tourist information and a cafe.

Will the bike fit me?

We have had very tall customers and very short too fitted to our very adjustable bikes how ever problems arise when hands are too small to reach the brakes.

For the reason of small hands children under the age of 10 are not advised to join the ride on a bike. Instead they can join on our pedicab. 

What bikes will I ride?

We have a fleet of very adjustable mini-velo E-bikes that are inspired by the Brompton design. We also have Bromptons that have been converted to e-functon. For longer rides we have a fleet of entry level road and mountain bikes however you are welcome to bring your own bike.

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More Questions?? No Problem!